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Web Frequently Asked Questions

>>> Please find below a number of online step-by-step tutorials for Windows 2000 Setup.

How To add a user/email address/Aliases
 
 
       
New Email/User
 
Creating Aliases    
       
 
  
 
  
Note: We use iMail Server as our mail server 
 
   
E-mail client setup.
 
 
 
  
 
  
Outlook Express
 
 
  
 
  
Outlook
 
 
  
 
  
Netscape messenger
 
 
  
 
  
Eudora
 
 
  
 
  
 
  
 
  
   
FTP Instructions.
  The most important thing to remember, that applies to all of the below methods, is that YOUR MAIN INDEX PAGE MUST BE NAMED index.html, NOT index.htm. Otherwise you will not be able to see your web page even after you upload it.

IF YOU ARE USING FTP TO UPLOAD YOUR FILES, MAKE SURE THAT YOU DO NOT DELETE ANY FRONTPAGE FOLDERS OR THE FILES postinfo.html OR _vti_inf.html IN YOUR WEB FOLDER. IF YOU DO THIS, YOUR FRONTPAGE EXTENSIONS WILL NO LONGER WORK.
 
 
 
      
Cute FTP Pro
Download trial version
 
      
   
Microsoft FrontPage 2000
 
 

>>> Windows  - Creating new Email/User
A user is a mail account on the server to which e-mail can be sent and from which e-mail can be retrieved. The instructions below cover creating an user on your IMail server.
 
Step 1. Open your Web browser and type in:
http://mail.yourdomain.com
This will take you to the entrance of the Web interface.
Step 2. Click the Logon link.
  • Type in your mail admin name for the username.
  • Type in your mail admin password for the password.
Step 3. Click User Administration under the Host Administration section.
 
Step 4. Click Add User.
 
Step 5. Complete the fields accordingly.
  • UserID - This is the actual account name, and is the address to which mail will be sent. For example, if you wanted to receive mail sent to jonn@yourdomain.com you would type John in the field.
  • Password - This is the password that will be used to retrieve mail from the server.
  • Confirm Password - Same as above.
  • First Name - The first name of the owner of the account. This is only needed if you plan to use the online mail interface, and will be the name from which any e-mail sent will display.
  • Last Name - The last name of the owner of the account. This is only needed if you plan to use the online mail interface, and will be the name from which any e-mail sent will display.
  • Organization to Telephone - Optional information for online directory searches.
  • Max Mailbox Size - The total size, in bytes, the account will accept. Use this to limit the size of the mailbox. The standard mailbox limitation is between 3-5MB, which would equal 3000000 or 5000000 in the field. The default, zero, equals unlimited.
  • Max Num Messages - The total number of messages the account will accept. Use this to limit the size of the mailbox. The default, zero, equals unlimited.
  • Allow Web Access - Allows the user to access the online mail interface.
  • Forwarding - The address to which you want the e-mail forwarded. Leave blank to disable forwarding.
 
Step 6. Click Save.
4. How do I avoid email downtime?

To avoid email downtime the following steps need to be taken before modifying the DNS:

  1. Set all emails on the old server to auto-forward to a third party email address or ISP provided email address.
  2. We will create a "catchall" email on the new server (our server) and set it to auto-forward to the same third party email address or ISP provided email address.
  3. Modify your DNS information and propagation will begin. During this propagation period emails will either go to the old server or to the new server. In both the cases, emails will be instantly forwarded to the third party email address or ISP provided email address.
  4. At the end of propagation period, you may cancel the email forwarding as well as create more POP email accounts on the new server.
5. What type of server will my site be hosted on, Unix or Windows NT/2000?

Wiltsweb hosts web sites on both the Unix and Windows platforms. If you require that your site be set up specifically on one or the other, please indicate this in the additional request section on the orderform.

6. How do I administer email accounts?

There are 2 ways to administer your email accounts depending on which platform you are hosted on.


7. Do you have a control panel that I can use to manage my sites?

Yes, we do have a control panel for sites hosted with our service. Please click here for a demo.
NOTE: At present, this control panel is for sites hosted on our unix servers.

9. Is there any set up fee when I sign up?

You can save the set up fee when you choose out annual billing plan.

10. How many POP3 accounts can I have with one account?

Each POP3 account must have a minimum of 1MB of space allocated to it. ie. with 100MB of space you can have maximum of 100 POP3 accounts. If your domain is on Unix server with FrontPage extensions the minimum size for each email (user) will be 3MB.

11. Once I sign up will I get technical support for FTP, Email, etc?

Most of the FTP and email related questions are answered in the web tutorials section of our support page. If you need additional help please email the question to us. Our support team will be more than happy to help you.

12. Which mode of support do you prefer, email or telephone?

It has been proved that email support is more effective, because all problems are documented and can be tracked easily. Our response time for emails is typically 5-6 business hours.

13. How do I sign up for an wiltsweb account?

It is very simple to sign up for an wiltsweb account. Fill out our online Order form and submit it. We will set up your account immediately.


15. How long will it take for my site to be set up on your servers after submitting it through the Add Domain form?

We will set up your site within 3-4 business hours and send you a confirmation by email.


16. Why am I not able to see my web site even after 10-12 hours?

If you have modified the Name Servers for your domain or signed up for a New Domain, it will take 24-72 are modified or a new domain is registered, this information has to be propagated across the Internet before you will be able to see the changes.


18. Can my site be set up so that www.mydomain.com and mydomain.com both point to the same web site?

By default www.domain.com and domain.com will point to the same place.


19. Do you host international domains?

We host all domains authorized by ICANN including all TLDs and country codes.

20. What is the minimum amount of time that I have to sign up for?
 

The minimum time that you can sign up for an Wiltsweb account is 1 month.

21. What is the path to perl?

 #!/usr/bin/perl


22. What is the path to sendmail?

 /usr/sbin/sendmail


23. Do I get telnet access?

No, we do not provide telnet access to our servers.

24. Will I be able to change and update my web pages on a regular basis?

Yes, you will be able to update your web page at any time using FTP or FrontPage. There are no additional charges for updating your web site, so you can update it as often as you like. If you need more information on how to do this, see the web tutorials section of our support page for instructions.

25. How do I register a domain?

Please email us you domain registration information.


26. How much does additional disk space cost?

If you require additional space over and above the plan you have chosen, please contact us for more information.

27. Can I get a dialup account with you?

No, we specialize in web hosting. You will need to get dialup access through your local ISP.


28. Can I use both FrontPage and FTP to upload my web site?

No, you can not use both FP and FTP. If the FrontPage server extensions are enabled for your site then please either only publish the web site with FrontPage or only use FTP. If you try to use both FrontPage and FTP you will get permission denied errors while uploading files.


29. Can I delete my admin user and recreate it?

No, if you delete your admin user you will no longer have access to your web site and we will have to delete and recreate the whole site. Please make sure that you do not delete the admin user for your site.