>>> General FAQs

Following four simple steps are required to get started with us.
 

1. Sign up - Sign up on the Order page of www.wiltsweb.com. Write down your username and password in a safe place.
    
2. Receive instructions - After adding the domain to your account, please give us some time to set up your web site. It is usually 5 to 6 hours during business hours (9am to 5pm 7 days). If add domain submissions are received after business hour, then sites are set up next day morning. After setting up each site, we will send you an email with detail instructions on FTP, email management etc.
    
3. Modify DNS - If you registered the domain through any company other than our site www.wiltsweb.com, then you have to modify name server information so that the DNS start pointing towards our name server. Most of the time, you will be able to make this change online by going to the web site of your registration service providing company. Any change in DNS need to be propagated over the internet and this time could be from 6 hrs to 72 hrs. No one has control on this.
    
4. FTP - When DNS propagation is complete, if you type your domain on any browser, you will see your site displaying "this site is under construction .....". At this time you can upload your files by following our FTP instructions. At the same time you should be able to create your email accounts also.

Please contact us regarding a volume discount.

When you have a web site which is already up and running with another provider, follow the procedure below:
 

1. Submit the domain on the "Add Domain" page of www.wiltsweb.com
2. We will set up the site on our server and allocate a temporary IP address.
3. We will send you an email with the IP address and procedure to upload with FTP.
4. Upload your files according to this procedure.
5. Check and make sure everything is working fine. At this stage you can access your site by typing the IP address only.
6. Modify the DNS information so that your domain starts pointing towards our "Name Server". It takes about 24 to 48 hours for this information to be propagated over the Internet. During this time, when someone types your domain name in their browser, he/she will see

   ---

   your site either on the previous server or on our server. At the end of this propagation period, your site will be available only from our server. At this point, you may notify your previous provider to delete the site from their server.
   
   Note: If, you require Pre-Publishing please mention it in the features or additional request while filing out the order form.
   Click here for our name server information.

To avoid email downtime the following steps need to be taken before modifying the DNS:

1. Set all emails on the old server to auto-forward to a third party email address or ISP provided email address.
2. We will create a "catchall" email on the new server (our server) and set it to auto-forward to the same third party email address or ISP provided email address.
3. Modify your DNS information and propagation will begin. During this propagation period emails will either go to the old server or to the new server. In both the cases, emails will be instantly forwarded to the third party email address or ISP provided email address.
4. At the end of propagation period, you may cancel the email forwarding as well as create more POP email accounts on the new server.

Wiltsweb hosts web sites on both the Unix and Windows NT/2000 platforms. If you require that your site be set up specifically on one or the other, please indicate this in the additional request section on the orderform.

There are 2 ways to administer your email accounts depending on which platform you are hosted on.

Yes, we do have an e-mail control panel for sites hosted with our service.

You can save the set up fee when you choose out annual billing plan.

Each POP3 account must have a minimum of 1MB of space allocated to it. ie. with 100MB of space you can have maximum of 100 POP3 accounts. If your domain is on Unix server with FrontPage extensions the minimum size for each email (user) will be 3MB.

Most of the FTP and email related questions are answered in the web tutorials section of our support page. If you need additional help please email the question to us. Our support team will be more than happy to help you.

It has been proved that email support is more effective, because all problems are documented and can be tracked easily. Our response time for emails is typically 5-6 business hours.

It is very simple to sign up for an wiltsweb account. Fill out our online Order form and submit it. We will set up your account immediately.

We will set up your site within 3-4 business hours and send you a confirmation by email.

If you have modified the Name Servers for your domain or signed up for a New Domain, it will take 24-72 are modified or a new domain is registered, this information has to be propagated across the Internet before you will be able to see the changes.

By default www.domain.com and domain.com will point to the same place.

We host all domains authorized by ICANN including all TLDs and country codes.

The minimum time that you can sign up for an Wiltsweb account is 1 month.

 #!/usr/bin/perl

 /usr/sbin/sendmail

No, we do not provide telnet access to our servers.

Yes, you will be able to update your web page at any time using FTP or FrontPage. There are no additional charges for updating your web site, so you can update it as often as you like. If you need more information on how to do this, see the web tutorials section of our support page for instructions.

Please email us you domain registration information.

If you require additional space over and above the plan you have chosen, please contact us for more information.

No, we specialize in web hosting. You will need to get dialup access through your local ISP.

No, you can not use both FP and FTP. If the FrontPage server extensions are enabled for your site then please either only publish the web site with FrontPage or only use FTP. If you try to use both FrontPage and FTP you will get permission denied errors while uploading files.

No, if you delete your admin user you will no longer have access to your web site or e-mail and we will have to delete and recreate the whole site. Please make sure that you do not delete the admin user for your site or e-mail.